IMPLEMENTATION OF COURSE

• Issue a letter distributed to states / zones / stations seeking nominations of participants is less than 60 days before the course undertaken.
• Letter of course calls distributed to states / zones / stations 21 days before the course begins .
• Submit a course report within 21 days after the date of completion of the course the trainees Affairs .

CERTIFICATION

• Application for issuance of the certificate shall be made within 21 days after made within 21 days after the date of execution of courses, seminars , workshops and strengthening exercises .
• Distribute certificates and certificates of acknowledgment slip to the state within 39 days after receiving the application and issuance of certificates .

IMPLEMENTATION OF EXAMINATION

• Coordinator of the course is to apply the preparation of this paper 21 days before the exams .
• Examine your answers and score within 14 days from the date of the examination .

DATA ANALYSIS

• Submission of data to be analyzed to the ICT Unit shall on or before the 15th of July and the 15th of January every year .

CUSTOMER SURVEY

• Action to be taken on an analysis of the questionnaire obtained weighted less than 60% .

HANDLING CUSTOMER COMPLAINTS

• The time to take action on the complaint no later than 14 working days.

HOSTEL ACCOMMODATION MANAGEMENT

• Application preparation to undertake the course ( accommodation ) of ERC / trainer Affairs should be not less than 14 days before the course begins .